Here's how to check if you have the latest version. Please check that your app version meets the minimum version required. You can also follow the steps to unlink your Android device. If you’re still experiencing persistent connection issues, you can try to reset your app. Go to your Android device Settings > Sounds (on some devices this may be Sounds & Vibration or Sounds & Notifications) and check that Do not disturb is turned Off. Go to your Android device Settings > Apps (or Apps & Notification on some devices) > Link to Windows, and then check that notifications are enabled. Make sure you can receive app notifications. If you see Fix now in Accounts, select it and follow the instructions. Select Start (or press the Windows logo key on your keyboard), then select Settings > System > Shared experiences. Next, make sure that nothing is preventing you from sharing across devices. In the list Choose which apps can run in the background, ensure that Phone Link is enabled. Select Start (or press the Windows logo key on your keyboard), then select Settings > Privacy > Background apps. Still not working? Continue below with the following steps.Ĭheck if the Phone Link app is set to run in the background. Select All from the drop-down list, scroll to Link to Windows, and turn the toggle Off. Open Android Settings > Apps > Link to Windows > Battery > Optimize battery usage. On select Android devices, the steps may be as follows: Scroll down to Link to Windows, and then select Don't optimize. Open Android Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization. We recommend turning it off in the Link to Windows app on your Android device. Can you open your browser and navigate to your favorite website?įor some Android devices, your Battery Optimization settings may interrupt your connection. Before we begin to change settings, we recommend quickly running through the following checks:ĭouble-check you’re using the same Microsoft account to sign in to both the Phone Link app and the companion app on your Android device.Įnsure Battery saver isn’t running on your PC or Android device, as this might affect connectivity.

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